This website is operated by THAI ODYSSEY Sdn. Bhd., a company incorporated in Malaysia and having its registered address at Unit 801, Level 8, Tropicana Gardens Office Tower, No. 2A, Persiaran Surian, Tropicana Indah, 47810 Petaling Jaya, Selangor. “THAI ODYSSEY”, “we”, “us” or “our”, within this Privacy Policy refers to the relevant entity within the THAI ODYSSEY that processes your personal information.

At THAI ODYSSEY, we value your privacy and strive to protect your personal data in compliance with the governing laws in Malaysia.

The purpose of this Privacy Policy is to explain why we collect personal information and how we collect, use, disclose, store and protect your personal information. It also explains how you can access, correct, update or delete any personal information provided to us, or give feedback if you have concerns.

We may update this Privacy Policy from time to time to reflect changes to our privacy practices or for other legal, operational or regulatory reasons.

SECTION 1: SOURCES OF DATA

We collect Personal Data from you when:

1. you purchase through our stores or otherwise offline;
2. you register an account on the Website;
3. you use any of our related services, such as subscribing to our newsletter, or signing up for a service loyalty programme;
4. you browse our products and services or otherwise interact with our website;
5. you accept our cookies on your device;
6. you interact with our customer experience team or other representatives, for example, via our web form, emails, telephone calls, letters, or face-to-face meetings;
7. you communicate with us on our social media, such as liking our posts, commenting on our posts, private messaging us on our social media;
8. you participate in our promotions, lucky draws, or any request for additional Personal Data such as customer surveys;
9. we receive references from business partners and third parties, for example, where they referred you to us to enjoy the benefits of a joint promotion or collaboration or to redeem a voucher you purchased through them;
10. your authorised representative submits your Personal Data to us for any purpose reasonably authorised by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift; or
11. when you voluntarily submit your Personal Data to us for any reason.

We do not collect your financial information or retain credit card numbers used to purchase products or services as this information is collected and stored directly by our third-party payment processors that have their own privacy policy.

By accessing or using our services, you signify your consent to the above collection and processing of your personal information.

Please ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the products and services you have requested.

SECTION 2: PURPOSES FOR COLLECTION OF DATA

THAI ODYSSEY may collect, use, disclose and/or process your Personal Data for one or more of the following purposes:

1. to process your Package and/or Loyalty Programme application;
2. to monitor sales volume and spending information;
3. to conduct market research and/or statistical analysis;
4. to identify and (if possible) prevent fraud;
5. to communicate via SMS blast, telemarketing or email blast;
6. to promote offers on THAI ODYSSEY products and services and that of our business partners;
7. to administer your participation in promotions, lucky draws, and contests;
8. to register and maintain your user account and to verify your identity or age;
9. to process your order for our products or services, process or collect your payment for the order;
10. to deliver or perform the products or services you purchased, including our couriers calling or messaging you to obtain your delivery instructions;
11. to provide you with supporting services and functions related to your user account, such as saved items in cart, wish list, brand or product notifications;
12. to communicate with you in relation to your queries, requests, and feedback, and matters relating to the operation of your account;
13. for marketing purposes, such as providing you with marketing, advertising, and promotional information, materials, and/or documents relating to products, contests, services, and/or events;